Mudd Advertising was ready to upgrade to VoIP phones, so an RFP was created to examine all available options. The company had a certain phone solution in mind, but CEC wasn’t able to take the project on due to commitments with current customers. As a result, Mudd’s phone system was installed by another integrator. The phones functioned well until an update was implemented. After the update, the VoIP system started dropping calls, which ultimately cost the company business due to lack of quality communication with customers.
On a holiday weekend, Mudd called on CEC to get the VoIP phones up and running again. CEC sent engineers to the jobsite; within a few days, the phone system was fixed and running properly.
